Refund & Cancellation Policy

Last updated: May 2026

Template notice: This document is a template and must be reviewed by qualified legal counsel before business launch. It does not constitute legal advice.

1. Airline Fare Rules

The terms of your specific airline ticket govern whether it is cancellable and, if so, whether a refund is due. Many promotional or economy fares are non-refundable. The applicable fare conditions are displayed during the booking process. By completing your booking, you agree to those fare conditions.

2. Refund Amounts

If a refund is permitted under the fare rules, the refund amount may differ from the total amount paid. Airline taxes, fees, and surcharges may be refundable in full; the base fare may be fully or partially forfeited. The refund amount we communicate to you will reflect the airline's calculation, which we cannot override.

3. Service & Processing Fees

[Placeholder — to be completed before business launch.] Any applicable service or processing fees charged by us (separate from airline fees) will be disclosed prior to confirming a cancellation. These fees may be non-refundable.

4. Refund Method

Approved refunds are returned to the original payment method used at booking. Depending on your card issuer, refunds may take 5–10 business days to appear on your statement. We process refunds via our payment provider, Stripe, promptly after the refund is approved.

5. Schedule Changes & Involuntary Cancellations

If the airline makes a significant schedule change or cancels your flight, you may be entitled to a full refund or rebooking at no additional charge, in accordance with the airline's policies and applicable passenger rights legislation. Contact our support team for assistance.

6. Order Changes

Changes to your booking (e.g., date changes, seat upgrades) may result in an additional fare difference payment or, in some cases, a credit or partial refund. The exact amount depends on the airline's change fees and the difference in fare. Changes are processed through our support team.

7. No Automatic Refund

Refunds are not issued automatically for unused tickets. To request a cancellation or refund, you must contact us before your scheduled departure. Refund requests received after departure may not be honoured unless required by law.

8. How to Request

To request a cancellation or refund, please visit our Support page or Manage your booking with your booking reference and passenger email address ready.